PRIVACY POLICY

Last Updated: 01/10/2026

Effective Date: 01/10/2026

This Privacy Policy explains how SpaceLuxe Interiors Private Limited, doing business under the brand name “SpaceLuxe” (“SpaceLuxe”, “we”, “us”, or “our”), collects, uses, stores, protects and otherwise processes personal information when you visit our website, submit an enquiry, interact with our advertisements, contact us through WhatsApp, telephone, email or social media, request an interior design consultation, purchase our services, or otherwise interact with us.

We are committed to protecting your privacy and handling your personal information responsibly, transparently and only for legitimate business purposes.

By using our website, submitting an enquiry, requesting our services, or voluntarily providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

1. ABOUT SPACELUXE

SpaceLuxe provides interior design, interior execution, modular furniture, home improvement, project management and related services.

Our registered/legal entity is:

Legal Name: SpaceLuxe Interiors Private Limited
Brand Name: SpaceLuxe
Registered Office: 201, Achraj Tower 2, Chhaoni T Point, Sadar, Nagpur - 440013
Email: info@spaceluxe.in
Phone: 7038378611
Website: spaceluxe.in

For privacy-related questions, requests or complaints, you may contact:

Privacy Contact: Priyanka Tiwari
Email: privacy@spaceluxe.in
Phone: 7038378612

2. INFORMATION WE COLLECT

Depending on how you interact with SpaceLuxe, we may collect the following categories of information.

A. Contact Information

This may include:

• Full name

• Mobile number

• Email address

• Communication address

• Preferred method of communication

B. Project Information

When you enquire about interior services, we may collect:

• Type of property

• 1BHK, 2BHK, 3BHK, villa or other property type

• Property location

• Approximate property size

• Number of rooms

• Interior requirements

• Design preferences

• Estimated project budget

• Expected project start date

• Renovation or new-home information

• Information about specific rooms or areas

• Other information voluntarily provided by you regarding your project

C. Information Provided During Site Visits and Design Consultations

If you engage us for a consultation or project, we may collect information necessary to provide our services, including:

• Measurements

• Floor plans

• Layouts

• Photographs of the property

• Videos of the property

• Design requirements

• Material preferences

• Furniture requirements

• Electrical and lighting requirements

• Other project-related information

D. Transaction and Billing Information

If you purchase our services, we may collect information necessary for:

• Invoicing

• Payments

• Receipts

• Tax compliance

• Refunds, where applicable

• Project accounting

• Contract administration

Payment card, UPI or banking information may be processed through third-party payment providers. Where applicable, SpaceLuxe does not intend to store complete payment-card information on its own systems.

E. Communication Information

We may retain information contained in communications between you and SpaceLuxe, including:

• Telephone conversations, where legally permitted and where applicable

• WhatsApp conversations

• Emails

• Messages

• Enquiry forms

• Customer-service communications

• Feedback and reviews

F. Images, Photographs and Videos

During an interior project, we may take photographs or videos of:

• The property before work

• The design process

• Work in progress

• Installation

• Completed interiors

• Project handover

We will seek appropriate permission before using identifiable photographs, videos, testimonials or other customer-related content for marketing or promotional purposes.

G. Automatically Collected Information

When you visit our website or interact with our digital platforms, certain technical information may be collected automatically, such as:

• IP address

• Browser type

• Device type

• Operating system

• Approximate location derived from technical information

• Pages visited

• Time spent on pages

• Referring pages

• Website interaction information

• Cookies and similar technologies

3. HOW WE COLLECT INFORMATION

We may collect information directly from you when you:

• Submit a Meta/Facebook/Instagram Lead Form

• Submit a form on our website

• Contact us by telephone

• Contact us through WhatsApp

• Send us an email

• Contact us through social media

• Request a quotation

• Book a consultation

• Schedule a site visit

• Visit our office or studio

• Enter into an agreement with us

• Purchase our services

• Provide feedback or a testimonial

• Communicate with our employees, representatives or service partners

We may also receive limited information from third-party platforms through which you voluntarily submit an enquiry or interact with our advertisements.

4. WHY WE COLLECT AND USE YOUR INFORMATION

We may process your personal information for the following purposes:

A. Responding to enquiries

To contact you regarding an enquiry, consultation request, quotation or other request.

B. Providing interior services

To understand your requirements and provide:

• Interior design

• Space planning

• Quotations

• Modular furniture

• Interior execution

• Project management

• Installation

• Handover

• Warranty or after-sales support

C. Communicating with you

To communicate regarding:

• Appointments

• Site visits

• Designs

• Quotations

• Payments

• Project progress

• Material approvals

• Installation

• Handover

• Customer support

D. Improving our services

To understand customer requirements, improve our processes, improve our designs and improve customer experience.

E. Marketing and advertising

Where permitted and where appropriate consent has been obtained, we may use contact information to communicate information about:

• SpaceLuxe services

• New services

• Offers

• Promotions

• Interior design content

• Events

• Consultation opportunities

You may opt out of promotional communications at any time.

F. Advertising measurement

We may use information and tools provided by advertising platforms such as Meta to measure advertising performance, understand enquiries and improve our advertising campaigns.

We do not sell your personal information to advertisers.

G. Fraud prevention and security

We may process information to detect, prevent and investigate fraud, misuse, unauthorized activity or security incidents.

H. Legal and regulatory compliance

We may process information when necessary to:

• Comply with applicable laws

• Maintain accounting records

• Meet tax obligations

• Respond to lawful requests

• Protect our legal rights

• Establish or defend legal claims

5. LEGAL BASIS / CONSENT

Where applicable law requires consent for processing of personal information, SpaceLuxe will seek consent in an appropriate manner.

Consent should be freely given, specific, informed and unambiguous, and requests for consent should be presented in clear and plain language. Applicable Indian data-protection law also provides mechanisms for withdrawal of consent.

Where processing is based on consent, you may withdraw that consent by contacting us using the details provided in this Privacy Policy, subject to applicable law.

Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.

Certain information may continue to be retained or processed where permitted or required by applicable law or where another lawful basis for processing applies.

6. META LEAD ADS

If you submit your information through a SpaceLuxe advertisement on Facebook or Instagram, the information you provide through the lead form may be made available to SpaceLuxe by Meta or its relevant services.

For example, a Meta lead form may collect:

• Name

• Mobile number

• Email address

• Property type

• Property location

• Project requirements

• Budget range

• Expected project timeline

SpaceLuxe may use this information to contact you regarding your enquiry, provide requested information, schedule a consultation, arrange a site visit and provide a quotation.

Meta separately processes information according to its own privacy policies and terms.

Submitting a SpaceLuxe lead form does not automatically mean that you have agreed to purchase any SpaceLuxe service.

7. WHATSAPP AND TELEPHONE COMMUNICATION

If you provide your mobile number, SpaceLuxe may contact you by telephone, SMS, WhatsApp or other permitted communication channels regarding your enquiry or project.

For example, we may contact you to:

• Confirm your enquiry

• Schedule a consultation

• Arrange a site visit

• Discuss your requirements

• Share quotations

• Discuss project-related matters

• Provide customer support

Where promotional communications require consent, we will use appropriate consent and opt-out mechanisms.

You may request that we stop promotional communications at any time.

8. SHARING OF PERSONAL INFORMATION

We do not sell or rent your personal information as a business practice.

We may share information with selected third parties where reasonably necessary to operate our business or provide services.

These may include:

A. Service Providers

Such as:

• CRM providers

• Cloud-storage providers

• Communication providers

• Hosting providers

• Payment processors

• Accounting providers

• Software providers

• IT/security providers

B. Project Partners

Where necessary for the execution of your project, we may share relevant project information with:

• Designers

• Project managers

• Contractors

• Carpenters

• Installation teams

• Manufacturers

• Suppliers

• Delivery/logistics providers

• Other project-specific service providers

We aim to share only information reasonably necessary for the relevant purpose.

C. Professional Advisors

We may share information with:

• Lawyers

• Chartered accountants

• Company secretaries

• Auditors

• Professional consultants

where reasonably necessary.

D. Government and Law Enforcement Authorities

We may disclose information where required or permitted by applicable law, court order, governmental request or lawful process.

E. Business Transfers

If SpaceLuxe undergoes a merger, acquisition, restructuring, investment, sale of assets or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

9. THIRD-PARTY SERVICES

Our website, advertising campaigns or business operations may use third-party services, platforms or technologies.

These may include, depending on our current technology stack:

• Meta/Facebook/Instagram

• Google

• WhatsApp

• CRM platforms

• Cloud storage

• Website hosting providers

• Analytics providers

• Payment gateways

• Communication platforms

These third parties may process information according to their own terms and privacy policies.

SpaceLuxe does not control the privacy practices of independent third parties.

10. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies, pixels, tags and similar technologies to:

• Operate the website

• Remember preferences

• Understand website usage

• Measure advertising performance

• Improve user experience

• Understand which marketing campaigns generate enquiries

Where required, we will provide appropriate choices or consent mechanisms for such technologies.

You may also be able to manage cookies through your browser settings.

Disabling certain cookies may affect some website functionality.

11. DATA SECURITY

SpaceLuxe takes reasonable measures to protect personal information against unauthorized access, misuse, loss, alteration or disclosure.

Depending on the nature of the information and our systems, security measures may include:

• Access controls

• Password protection

• Restricted employee access

• Secure cloud services

• Device security

• Authentication controls

• Backup procedures

• Vendor controls

• Internal confidentiality obligations

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

If we become aware of a personal-data breach requiring notification under applicable law, we will take the steps required by applicable law.

12. EMPLOYEE AND CONTRACTOR ACCESS

Access to customer information within SpaceLuxe will be limited according to business requirements.

Employees, contractors and service providers may receive access to customer information only to the extent reasonably necessary for their assigned responsibilities.

We expect persons handling customer information on behalf of SpaceLuxe to maintain appropriate confidentiality.

13. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing services

• Maintaining customer records

• Managing warranties

• Resolving disputes

• Maintaining accounting and tax records

• Meeting contractual obligations

• Complying with applicable law

• Protecting legal rights

• Maintaining legitimate business records

When personal information is no longer required, SpaceLuxe will take reasonable steps to delete, anonymize or otherwise dispose of it, subject to applicable legal or business-retention requirements.

Specific retention periods may vary depending on the type of information and the purpose for which it was collected.

14. YOUR RIGHTS AND CHOICES

Subject to applicable law, you may have rights regarding your personal information, including rights to:

• Obtain information about processing of your personal information

• Request access to information held about you

• Request correction of inaccurate information

• Request deletion where applicable

• Withdraw consent where processing is based on consent

• Request information regarding processing

• Raise a complaint regarding our handling of personal information

The precise scope and availability of these rights may depend on applicable law and the circumstances of the processing.

To exercise a privacy-related right, contact us using the details provided below.

15. HOW TO WITHDRAW CONSENT OR OPT OUT

You may contact us at:

Email: [PRIVACY EMAIL]
Phone: [PHONE NUMBER]

For promotional WhatsApp/SMS/email communications, you may also use the opt-out mechanism provided in the communication where available.

We will take reasonable steps to process your request within the period required under applicable law.

Please note that withdrawing consent for certain processing may affect our ability to provide particular services where that information is necessary for the service.

16. CHILDREN'S INFORMATION

SpaceLuxe's services are intended primarily for adults who are capable of entering into contracts under applicable law.

We do not knowingly seek to collect personal information from children except where permitted by applicable law and with appropriate authorization or consent.

If you believe that a child has provided personal information to SpaceLuxe without appropriate authorization, please contact us so that we can investigate and take appropriate action.

17. CUSTOMER PHOTOGRAPHS, VIDEOS AND TESTIMONIALS

SpaceLuxe may photograph or record projects for documentation, quality control and portfolio purposes.

However, we will seek appropriate permission before using identifiable customer photographs, videos, testimonials, names, voices or other personally identifiable customer content for public marketing purposes where such permission is required.

Marketing material may include:

• Before-and-after photographs

• Completed interiors

• Project walkthroughs

• Design processes

• Installation processes

• Customer testimonials

• Project handover videos

You may contact us if you have questions regarding the use of your project images or customer testimonial.

18. PROPERTY PHOTOGRAPHS AND FLOOR PLANS

Interior projects may require SpaceLuxe to collect photographs, videos, measurements, floor plans and layouts of a customer's property.

Such information will generally be used for purposes including:

• Design

• Measurement

• Estimation

• Manufacturing

• Installation

• Project management

• Quality control

• Documentation

We will take reasonable steps to prevent unnecessary disclosure of such information.

We recommend that customers avoid providing unnecessary personal or sensitive information in photographs or documents that are not relevant to the project.

19. LINKS TO THIRD-PARTY WEBSITES

Our website, advertisements or communications may contain links to third-party websites or services.

SpaceLuxe is not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

20. INTERNATIONAL DATA PROCESSING

Some service providers used by SpaceLuxe may store or process information on servers located outside India.

Where personal information is transferred or processed outside India, SpaceLuxe will take such steps as may be required by applicable Indian law.

21. ACCURACY OF INFORMATION

We rely on the information provided by customers to provide our services.

You should provide accurate and up-to-date information and inform us if relevant information changes.

SpaceLuxe is not responsible for consequences arising solely from inaccurate or incomplete information provided by you.

22. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

• Changes in our services

• Changes in technology

• Changes in our business practices

• Changes in applicable law

• Changes in data-protection requirements

When we update this Privacy Policy, we will update the “Last Updated” date at the beginning of this document.

Where required, we will provide additional notice or obtain consent for material changes.

23. GRIEVANCE REDRESSAL

If you have any concern, question or complaint regarding the collection, use or processing of your personal information by SpaceLuxe, please contact:

Grievance / Privacy Contact: Priyanka Tiwari
Designation: COO
Email: privacy@spaceluxe.in
Phone: 7038378612
Address: 201, Achraj Tower 2, Chhaoni T Point, Sadar, Nagpur - 440013

We will review and respond to privacy-related complaints in accordance with applicable law and our internal procedures.

Where applicable, information regarding further avenues for complaint or redressal will be provided in accordance with applicable law.

24. GOVERNING LAW

This Privacy Policy shall be governed by the laws applicable in India.

Any dispute relating to this Privacy Policy shall be subject to the jurisdiction of the courts having appropriate jurisdiction, subject to applicable law.

25. CONTACT US

For questions, requests or concerns relating to this Privacy Policy or the processing of your personal information, contact:

Legal Name: SpaceLuxe Interiors Private Limited
Brand Name: SpaceLuxe
Registered Office: 201, Achraj Tower 2, Chhaoni T Point, Sadar, Nagpur - 440013
Email: info@spaceluxe.in
Phone: 7038378611
Website: spaceluxe.in

For privacy-related questions, requests or complaints, you may contact:

Privacy Contact: Priyanka Tiwari
Email: privacy@spaceluxe.in
Phone: 7038378612

IMPORTANT NOTICE

This Privacy Policy is intended to provide a practical privacy framework for SpaceLuxe's website, Meta lead-generation campaigns, customer enquiries and interior-design operations.

It should be reviewed and finalized by a qualified Indian lawyer/privacy professional before publication, particularly after SpaceLuxe is incorporated as a Private Limited company and once its actual technology stack, CRM, website, Meta integrations, WhatsApp setup, payment providers and data-retention practices are finalized.

The Privacy Policy should accurately reflect SpaceLuxe's actual practices. SpaceLuxe should not claim to have security controls, consent mechanisms, retention procedures or rights-management processes that it has not implemented.